3:20 PM · Maintenance

3:20
Radiator hissing · 4BResolved
  • 11:48 PMReported by the resident, with photo
  • 6:12 AMAuto-routed to Marco (heating, lightest load)
  • 3:20 PMMarked resolved: valve tightened
  • 4:02 PMResident confirmed the fix

Work orders that route themselves.

Residents report with photos; the request finds the right super automatically and escalates if it stalls.

Auto-routing

By trade and workload, with hand-back when the job lands with the wrong person.

Escalation timers

Stalled work nudges the super, then notifies your team. Nothing quietly dies.

Resident sign-off

The person who reported it confirms the fix before anything closes.

WRITES TO THE RECORD: the full work-order timeline, report to confirmation